Fortune Pinas Privacy Policy

This Privacy Policy explains how fortune pinas — operating at fortunepinas.app — collects, uses, stores, and protects the personal data of players who register and use the platform. It applies to all players accessing fortune pinas from the Philippines, including those in Manila, Quezon City, Cebu, Davao, and all other areas nationwide.

Fortune pinas is committed to handling your personal data responsibly and in a manner consistent with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules. By registering and using fortune pinas, you acknowledge that you have read and understood this Privacy Policy.

Fortune pinas collects personal data from you in several ways — directly when you register and use the platform, and automatically when you interact with it. The types of data we may collect include:

• Registration data: Your full name, date of birth, email address, and mobile number provided during account creation.
• Identity verification data: Government-issued identification documents and proof of address submitted as part of KYC verification.
• Financial data: Records of your deposits, withdrawals, and transaction history in Philippine Peso through your connected payment channels. We do not store full payment account credentials.
• Gaming activity data: Records of your bets, game sessions, stakes, and outcomes across all game categories on fortune pinas.
• Device and access data: IP address, device type, operating system, browser type, and session timestamps collected automatically when you access the platform.
• Communications data: Records of your interactions with fortune pinas customer support, including messages sent and received.
• Cookie and analytics data: Information collected through cookies and platform analytics tools about how you navigate and use fortune pinas.

Fortune pinas uses the personal data we collect for the following purposes:

• To create, manage, and maintain your player account.
• To verify your identity through KYC procedures before processing withdrawals.
• To process your PHP deposits and withdrawals through local Philippine payment channels.
• To operate and deliver all gaming services on the platform, including sports betting, live casino, slots, bingo, and fish games.
• To manage and administer the fortune pinas VIP loyalty program and any applicable promotions.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To provide customer support and respond to your enquiries and account requests.
• To send you relevant communications about your account, transactions, and applicable platform updates. Marketing communications are sent subject to your consent preferences.
• To comply with applicable Philippine laws, regulations, and legal obligations.
• To analyse platform usage and improve the fortune pinas service for all players.

Fortune pinas processes your personal data on the following legal bases under the Philippine Data Privacy Act:

Fortune pinas does not sell your personal data to third parties. We may share your data with third parties only in the following circumstances:

• Payment processors and banking partners: To facilitate PHP deposits and withdrawals through Philippine online banking, bank transfer, and local e-wallet channels.
• Identity verification providers: To support KYC verification of your identity and documents.
• Game content providers: Technical data necessary for the operation of live casino, slots, and other game categories may be shared with licensed game technology providers.
• Customer support platforms: To enable effective management of your support enquiries and account requests.
• Analytics and security providers: To support fraud detection, platform security monitoring, and performance analytics.
• Legal and regulatory authorities: Where required by law, court order, or regulatory demand under applicable Philippine legislation.

All third-party providers engaged by fortune pinas are required to handle your personal data securely and only for the specific purposes for which it is shared, under contractual confidentiality obligations.

Fortune pinas implements a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the fortune pinas platform.
• OTP (One-Time Password) verification for account access and sensitive transactions.
• Restricted internal access to personal data on a need-to-know basis, with access controls applied at a staff level.
• Secure encrypted storage for sensitive personal and financial data.
• Regular security monitoring and vulnerability assessments.

While fortune pinas takes data security seriously and implements reasonable protective measures, no online platform can guarantee absolute security. You also play a role in keeping your account secure by maintaining the confidentiality of your password and OTP codes.

Fortune pinas uses cookies and similar tracking technologies on the platform to support its operation and improve the player experience. Cookies are small data files stored on your device when you visit the platform.

The types of cookies used at fortune pinas include:

• Essential cookies: Required for the platform to function correctly, including maintaining your session when you are logged in.
• Performance cookies: Used to collect anonymous information about how players navigate and use the platform, helping us identify areas for improvement.
• Functional cookies: Used to remember your preferences and settings on the platform.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of your fortune pinas account. Non-essential cookies can generally be disabled without affecting core platform features.

Fortune pinas retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine laws and regulations — including anti-money laundering retention requirements — or as necessary to resolve disputes, enforce agreements, or comply with legal obligations.

When your personal data is no longer required for these purposes, fortune pinas will take reasonable steps to securely delete or anonymise it. Gaming activity records and financial transaction data may be retained for longer periods where required by law.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by fortune pinas:

• Right to be informed: The right to know what personal data fortune pinas holds about you and how it is being used — which this Privacy Policy addresses.
• Right of access: The right to request a copy of the personal data fortune pinas holds about you.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to applicable legal retention obligations.
• Right to object: The right to object to the processing of your personal data for specific purposes, including direct marketing.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.

To exercise any of these rights, contact fortune pinas customer support through the support channels available within your account, or by email at [email protected]. Requests will be responded to within a reasonable timeframe consistent with applicable Philippine data privacy law.

Fortune pinas may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable Philippine law, or changes in data processing practices. The date at the top of this page reflects when the most recent update was made.

We encourage you to review this Privacy Policy periodically. Continued use of the fortune pinas platform after any update constitutes your acknowledgment of the revised policy. For questions about this Privacy Policy, contact us through the support channels in your account.